Turn this incident timeline into a blameless postmortem.
1. Summary: what users saw, for how long, how many were affected
2. Timeline: in time zone, one line per event
3. Root cause: technical, never "human error"
4. What went well, what didn't
5. Action items: owner, due date, and whether each one prevents or detects
If the timeline has gaps longer than 15 minutes, point them out.
Timeline:
paste timeline
Daniel Okafor690 uses