A customer left this review on Google, Amazon or our site: "review text"
What actually happened, from our side: [order details, what went wrong, what we've already done].
Write a public reply that:
· thanks them for the specifics, not for "the feedback"
· says what went wrong in one sentence, without blaming the courier or the customer
· says what we've done or will do, with a date if there is one
· asks them to write to support email or WhatsApp number so we can finish fixing it
Under 80 words. Future customers will read it as much as this one, so stay calm and specific. No "we value your business".
Rahul Bansal598 uses