Save My Prompts

Support Macro Library

Create reusable reply macros for your most common support issues, with fields to edit and a note on when each macro shouldn't be used.

Works in ChatGPT, Claude and Gemini10 of 20 in Customer support promptsUpdated 18 Oct 2026
  • customer-support
  • service
  • operations
  • beginner

The prompt

Prompt · 4 blanksBlanks in capitals
Write reusable reply macros for the issues our support team answers most often on SUPPORT CHANNEL.

Use this:
- The issues, with a typical customer message for each: COMMON ISSUE TYPES
- The policies, steps and help links each answer depends on: POLICIES AND LINKS
- Our tone of voice and how we sign off: BRAND VOICE

For each issue, write a macro with:
1. Name: short and searchable, e.g. "Billing - duplicate charge".
2. Use when: one line. Don't use when: one or two lines naming cases that need a personal reply or an escalation.
3. The reply, 60-120 words: acknowledgement, the answer or steps, the next action, sign-off. Mark the fields the agent must fill in angle brackets, e.g. <first name> or <order number>.
4. Tags or follow-up actions for the help desk, if any.

End with a short list of situations where a macro would be risky and a personal reply is better.

Rules:
- Use only the policies and links given; never write a refund amount, timeline or fix that POLICIES AND LINKS doesn't state.
- Each macro must read naturally when the agent changes only the angle-bracket fields.
- Apologise in one line at most, and only where something went wrong on our side.
Insert with the extension

Fill in the blanks

Type your details to see them in the prompt above, then copy it. What you type stays in this tab: it isn't saved or sent anywhere.

Example

SUPPORT CHANNEL
Email
COMMON ISSUE TYPES
Password reset email not arriving; charged twice; how to cancel; delivery running late
POLICIES AND LINKS
Duplicate charges refunded in 5-7 working days; cancel any time from Account > Plan, effective at the end of the billing period; reset help at help.example.com/reset
BRAND VOICE
Warm and direct, first names, sign off "Cheers, the Pebble team"

How to use it

  1. Fill in the blanks above, or paste the prompt into your AI chat and replace the words in capitals there. How blanks work
  2. Save it to your library to use it again. Your copy keeps the blanks, so next time you only fill them in.
  3. Use it where you chat. With the Save My Prompts extension, pick the prompt inside ChatGPT, Claude or Gemini and fill the blanks there.

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