3 blanks to fill
Empathetic Support Reply
Reply to a customer's issue with empathy, a clear answer and practical next steps, without promising anything beyond what your policy allows.
- customer-support
- service
- operations
Customer support prompts for replies, triage and help docs
For support agents, team leads and help-centre writers who want answers that are kind, accurate and within policy. Every prompt has blanks in capitals, like [CUSTOMER ISSUE] and [TICKETS], for the parts that change. Fill them in on the prompt's page and copy the result, or save the prompt to your Save My Prompts library and fill it in from the extension right inside ChatGPT, Claude or Gemini.
20 promptsUpdated 18 Oct 2026
4 blanks to fill
Support Ticket Triage
Sort a batch of support tickets by issue, urgency, customer impact and the team that should take them, flagging missing data and safety cases.
- customer-support
- service
- operations
3 blanks to fill
Help Center Article Writer
Turn approved product documentation into a step-by-step help centre article with prerequisites, the expected result and troubleshooting tips.
- customer-support
- service
- operations
4 blanks to fill
FAQ from Support Tickets
Group de-identified support tickets into the questions customers ask again and again, and draft FAQ answers grounded in your approved docs.
- customer-support
- service
- operations
5 blanks to fill
Escalation Summary
Summarise a support case for escalation: the timeline, customer impact, what's been tried, the evidence and the decision needed from the next team.
- customer-support
- service
- operations
4 blanks to fill
Refund Policy Explanation
Explain a refund decision to one customer in plain words, saying what they get or don't, why, what happens next, with a respectful close.
- customer-support
- service
- operations
3 blanks to fill
Bug Report Rewriter
Turn a customer's description of a problem into a bug report engineers can reproduce: environment, steps, the expected and the actual result.
- customer-support
- service
- operations
3 blanks to fill
Service Outage Update
Draft a status update during an outage with confirmed facts, the current action, the impact on customers and when the next update will come.
- customer-support
- service
- operations
3 blanks to fill
De-Escalation Response Coach
Get calm reply options for an upset customer's message that acknowledge what went wrong for them and set respectful boundaries where needed.
- customer-support
- service
- operations
4 blanks to fill
Support Macro Library
Create reusable reply macros for your most common support issues, with fields to edit and a note on when each macro shouldn't be used.
- customer-support
- service
- operations
3 blanks to fill
Customer Feedback Theme Analysis
Analyse de-identified customer feedback for themes, how often each comes up, representative examples and the improvements worth making.
- customer-support
- service
- operations
5 blanks to fill
Product Instructions Simplifier
Rewrite product instructions for a first-time user with numbered steps, what they should see after each one and how to recover from mistakes.
- customer-support
- service
- operations
4 blanks to fill
Support Quality Scorecard
Design a quality scorecard for one support channel that rates accuracy, resolution, empathy, clarity and policy, showing what each score looks like.
- customer-support
- service
- operations
3 blanks to fill
First-Response Troubleshooting
Build a troubleshooting flow for a technical issue that starts with low-risk checks and says clearly when to stop and escalate to a specialist.
- customer-support
- service
- operations
3 blanks to fill
Knowledge Base Gap Audit
Compare recent support tickets with your help articles to find unanswered questions, outdated steps and documentation that's missing entirely.
- customer-support
- service
- operations
5 blanks to fill
Support Case Handoff Note
Hand an open support case to the next shift or tier 2 with what's been tried, where it stands, the next step and how the customer is feeling.
- customer-support
- service
- operations
3 blanks to fill
Feature Request Synthesizer
Group customer feature requests by the need behind them and their impact, without treating the number of requests as proof of priority.
- customer-support
- service
- operations
4 blanks to fill
Support SLA Communication
Explain your support response targets to one customer accurately, saying what applies to their plan, whether it was met and what happens next.
- customer-support
- service
- operations
3 blanks to fill
Accessibility Support Response
Help a customer with an accessibility issue by asking only what you need to know and offering documented workarounds or a clear escalation.
- customer-support
- service
- operations
3 blanks to fill
Support Conversation Auditor
Review a support conversation for accuracy, tone, policy, privacy and missed follow-ups, and get coaching notes you can share with the agent.
- customer-support
- service
- operations
How to use these
- Open a prompt and fill the blanks. The words in capitals are the parts that change each time: a topic, an audience, a deadline. How blanks work
- Save the ones you'll use again. They go into your private library with the blanks kept, so next time you only fill them in.
- Use them where you chat. The Chrome extension puts a saved prompt into ChatGPT, Claude, Gemini or Perplexity in one click.