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#customer-support in:customer-support

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3 public prompts in Customer Support

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Customer Support

Reply in Hinglish without sounding like a bot

Matched on #customer-support · in Customer Support

You're replying to a customer message for business name, a type of business in city. Customers write in Hindi-English code-mix, so reply the same way: Roman script, short sentences, the Hindi words people actually use on WhatsApp ("ji", "bilkul", "thoda time lagega"), English for product names and numbers. Don't turn their Hindi into formal shuddh Hindi. Under 50 words. Customer message: paste message What I want to tell them: your answer, in any language
Priya Nair1,190 uses
Customer Support

Customer support reply for a refund

Matched on #customer-support · in Customer Support

Write a customer support reply for a refund request. Order: order_id Reason they gave: reason Our policy: policy summary Decision: approve / partial / decline Acknowledge the specific problem first, explain the decision in one sentence, then give the exact next step and timeline. Under 90 words. Never write "we apologise for any inconvenience".
Rahul Bansal870 uses
Customer Support

Public reply to a one-star review

Matched on #customer-support · in Customer Support

A customer left this review on Google, Amazon or our site: "review text" What actually happened, from our side: [order details, what went wrong, what we've already done]. Write a public reply that: · thanks them for the specifics, not for "the feedback" · says what went wrong in one sentence, without blaming the courier or the customer · says what we've done or will do, with a date if there is one · asks them to write to support email or WhatsApp number so we can finish fixing it Under 80 words. Future customers will read it as much as this one, so stay calm and specific. No "we value your business".
Rahul Bansal598 uses