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ecommerce

4 public promptsSearch within #ecommerce

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Prompts tagged #ecommerce

Customer Support

Customer support reply for a refund

Write a customer support reply for a refund request. Order: order_id Reason they gave: reason Our policy: policy summary Decision: approve / partial / decline Acknowledge the specific problem first, explain the decision in one sentence, then give the exact next step and timeline. Under 90 words. Never write "we apologise for any inconvenience".
Rahul Bansal870 uses
Customer Support

Public reply to a one-star review

A customer left this review on Google, Amazon or our site: "review text" What actually happened, from our side: [order details, what went wrong, what we've already done]. Write a public reply that: · thanks them for the specifics, not for "the feedback" · says what went wrong in one sentence, without blaming the courier or the customer · says what we've done or will do, with a date if there is one · asks them to write to support email or WhatsApp number so we can finish fixing it Under 80 words. Future customers will read it as much as this one, so stay calm and specific. No "we value your business".
Rahul Bansal598 uses

2 of 4 prompts are in Customer Support. Trending counts likes, saves, uses and remixes from different people, and favours newer prompts.